FAQs

FREQUENTLY ASKED QUESTIONS

OUR CRYSTAL HAIR ERASER

WHERE CAN I USE IT?

Our Crystal Hair Eraser is safe to use on knuckles, arms, legs, chest, back and bikini area. However, we suggest not to overuse or rub too hard. 

NOTE: If you have sensitive skin, try it on your arms/legs first before you use it on other delicate parts. 

*We don’t recommend using the Crystal Hair Remover on your underarms and due to the skin being uneven and wrinkly. These areas are very prone to product overuse and overpressure. 

*We don’t recommend using the Crystal Hair Remover on your underarms or face as your skin on those areas are thin and delicate.

WHEN IS THE BEST TIME TO USE THE ERASER?

It is best to use after bath. 

HOW OFTEN CAN I USE IT?

This varies for everyone. Some are comfortable using it 1-2 times a week. Others prefer once every 2 weeks. Adjust accordingly based on the tolerance of your skin.

I HAVE STRAWBERRY SKIN, WILL THIS WORK FOR ME? 

It will! It actually improves the appearance of strawberry skin that you usually get from waxing.

DOES IT HAVE ANY SIDE EFFECTS?  

Our eraser is specifically designed to be gentle and safe for everyone! However we do recommend to Avoid overusing it or press too hard on the skin.

HOW DO I CLEAN MY CRYSTAL HAIR ERASER?  

Every after use, clean your Crystal Hair Eraser under running water and brushing off any debris: hair, dead skin, etc. Store in a dry place.

 

ORDERS

CAN I EDIT, UPDATE, CANCEL OR MAKE ANY CHANGES TO MY ORDER?

If you contact us within 24 hours, we shall send notifications to the responsible post office. Please be advised that it does not guarantee anything. It shall be considered at your responsibility to add the correct address details.

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

You can order freely without having to create an account.

CAN I TRACK MY ORDER?

Yes. You can track your order until you receive it though our website, TRACKING. Once you've made the payment and we ship your items, we shall send you the track reference number in which you will be able to check the status of your order.

HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?

The delivery of the order depends on the region and time frame. In Australia, the usual delivery time is 5-15days, but times can vary. To European countries the order can be delivered in 5-25 business days. Other countries - 5-30 business days. 

SHIPPING AND RETURNS

HOW CAN I PROCESS THE RETURN?

You can read about our Return Policy HERE.

WILL COVID-19 AFFECT MY ORDER?

In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!

DO YOU HAVE INTERNATIONAL DELIVERY?

Yes, we ship our products worldwide!

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Maestro, AMEX) and PayPal payments, Klarna, AfterPay (the last two depend on your location). 

ARE THERE EXTRA CHARGES ON THE TOP OF THE TOTAL PRICE?

No. We do not charge extra. You pay what comes up as total.

HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. 


STILL HAVE ANY QUESTIONS?

Sure, no problem! Just email us at silkyycustomerservice@gmail.com and we'll get back to you right away.